ACTNow Applications

Recording software: ACTNow makes your telephone or microphone or broadcast recording software more intelligent. With the help of ACTNow you can develop recorders that provide much more value to your customers than simple record/playback functionalities. Users will be able to search automatically for various "hidden" information buried in huge amounts of audio data. For example by integrating the Phonetic Index Search technology users can identify calls where a particular word was mentioned.

Applications for Callcenter solutions:

• Quality Assurance: Automatically check if your agents follow their scripts. E.g. do they greet or say good bye in the appropriate way?

• Coaching of agents: Automatically supervise the behavior of your agents and determine who needs which type of training.

• Monitoring / Immediate Interference: Immediately alarm and interrupt a call if certain keywords (e.g. "I want to cancel the contract", "This pisses me off",...) are mentioned by the customer.

• Statistics: Get answers to various business critical questions such as:
  How often was the competition mentioned? 
  How often is a product mentioned in a good or bad context respectively? 
  Check the impacts of an advertising campaign
  Analyze business problems: E.g. why did the revenue break down?
  Monitor in advance and alert if problems are piling up

• Conservation of evidence: Find relevant calls to prove what was really said (e.g. trading floors)

Broadcast/ news monitoring: ACTNow provides all audio technologies needed to monitor a radio or TV station if a certain song, jingle or advertising was broadcasted. Furthermore you can trigger an alert if a particular keyword or phrase was detected. The Phonetic Index Search capability of ACTNow makes it possible to locate extremely fast words or phrases in existing multimedia archives.  You can use the music/speech detection technology to automatically make statistics about various broadcasting stations.

Multimedia Archives, Digital Asset Management, Media Asset Management or Content Management solutions: Use ACTNow to make your digital asset management or digital content management solution more powerful. For example now you can enable your users to search for various type of information stored in their digital multimedia assets. By integrating the Phonetic Index Search technology users will be able to quickly locate audio or video files where a particular word or phrase is mentioned. You can provide statistics

Security applications: You can make the usage of your software programs more secure by applying the speaker detection technology of ACTNow to identify authorized users. Additionally the key phrase detection technology can be used to check if the person pronounces a given phrase in the same way.